Privacy policy
Version dated
How Buff.Host uses data on buff.host, in the control panel at panel.buff.host and when you connect @buffhost_bot.
Account and support
Buff.Host uses your email address, profile name and account ID to let you sign in, recover access and manage your orders. When you contact support, we keep the subject, messages and reference to the relevant service so that we can respond and keep a record of the resolution.
Your control panel password is stored as a hash. The control panel uses a cookie to maintain your session and browser storage to remember your selected configuration and interface preferences.
VPS and payments
To provide a VPS, we process the selected plan, operating system image, resource configuration, assigned addresses and history of actions on the server. Technical logs and performance metrics help us resolve faults and protect access to the infrastructure.
For billing, we store currency, payment amounts, transaction IDs and statuses, balance changes and service charges. When you choose a payment method, the provider receives the invoice details needed to process and confirm the transaction. For Platega payments, the request to create the transaction includes the customer's email address and account ID. You enter your payment details directly with the selected provider.
Connecting Telegram
If you connect @buffhost_bot, Buff.Host links your numeric Telegram user and chat IDs to your account. The bot also uses your username when available. This link lets it carry out your commands and send the server, payment and support notifications you select.
You can change your notification preferences in the bot or disconnect Telegram in your control panel settings. Messages already delivered remain in your chat history and can be managed using Telegram's tools.
Who processes your data
Hosting facilities operate the infrastructure, an email service delivers sign-in and recovery emails, and the payment provider processes the payment you choose. Telegram handles messages when you use the bot. Each service receives the information needed for its task. Processing may take place in the countries where the respective infrastructure is located.
We process data to fulfil orders, protect accounts, provide support and meet mandatory requirements. Where an operation requires consent, we request it separately. Data may be provided to public authorities where there is a lawful basis.
Retention and your rights
Account and service data is used while we provide the service. After it ends, payment and support records may be kept for as long as needed for accounting, dispute resolution and compliance with the law. The data is then deleted or anonymised.
Contact support to find out what data we process, correct it, request deletion or restriction of processing, or withdraw consent. Specify which account your request concerns. To protect your data, we may ask you to verify account ownership. If some records must be retained, we will explain why in our response.
Contact Buff.Host support