Terms of service

The service and the contract

Buff.Host is the service provider. You choose the VPS configuration, location, operating system and available extras in the control panel. The selected options determine what you order and its price. You accept this offer when you confirm an order to create a paid VPS in the control panel.

After adding funds, confirm the VPS order in your control panel. After activation, access details appear on the server page.

Plans and payments

We keep account balances in euros. The price covers the CPU cores, RAM and storage listed for the plan. IP addresses and additional services are charged at the prices shown for the selected configuration before you place your order.

For new VPS instances at the MEVSPACE location in Poland, each public IPv4 address adds €2 to the 30-day price. For example, two addresses add €4 and three add €6 per 30 days. Address charges accrue with VPS charges in proportion to the period of use.

The minimum top-up is €1. When paying in another currency, check the currency, payment amount and amount to be credited before confirming. Funds are credited after confirmation by the payment provider. You can check the status in your payment history.

Billing and VPS deletion

The first charge is posted 24 hours after VPS activation, then every 24 hours. Charges continue when the server is powered off because its resources remain allocated.

To stop charges, delete the VPS in the control panel. Once deletion is confirmed, the final partial day is billed in proportion to the time used. For example, six hours costs one quarter of the daily rate. Back up the files you need before deleting the server.

Your account and use of the server

You manage the installed software, access to your VPS and the server's contents. Keep your credentials and backups of important files separately. The availability of additional backups depends on the service selected.

Spam, phishing, distributing malware, attacks, unauthorised access and using the VPS in breach of applicable law or third-party rights are prohibited. To address a threat or meet a mandatory requirement, Buff.Host may restrict access to the affected service. You can ask support about the circumstances of a restriction and challenge it.

Errors, refunds and complaints

Open a ticket if a payment was taken twice, a service was not provided, a charge is incorrect or you wish to request a refund of unused funds. Include the date, amount, transaction ID and, where relevant, the server. Support will check the records and advise you of the outcome and the refund process for the payment method concerned.

Deleting a VPS stops future charges. Requests for refunds of unused funds are considered separately. You retain the rights and remedies provided by applicable law.

Revisions and personal data

The version date appears at the top of this page. When the terms change, the updated text is published here with a new date. Services already provided are charged at the price in effect for the relevant period.